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Answers to our most commonly asked questions

How do I change my address?

Please contact Pension Services:

Phone: 1-888-511-7557 toll free or 403-319-3035 local in Calgary

Canadian Pacific
Pension Services
Suite 600, 401-9th Ave SW
Calgary, AB T2P 4Z4
Fax: 403-319-3669
email: pension@cpr.ca

I am a Power of Attorney for a pensioner or survivor pensioner, how do I advise Pension Services?

We require:

  • A copy of the Power of Attorney (POA) document. It must be a POA for property and we do not accept bank versions.
  • The POA address and contact numbers
  • The pensioner or survivor’s address (required for taxation purposes)
  • Direction on where documentation (ex. T4A) should be mailed.

Please mail, fax or email this information to:

Canadian Pacific
Pension Services
Suite 600, 401-9th Ave SW
Calgary, AB T2P 4Z4
Fax: 403-319-3669
email: pension@cpr.ca

How do I change my banking information?

Please mail, fax or email a void cheque or a bank direct deposit form to:

Canadian Pacific
Pension Services
Suite 600, 401-9th Ave SW
Calgary, AB T2P 4Z4
Fax: 403-319-3669
email: pension@cpr.ca

A pensioner or survivor pensioner has passed away, how do I advise Pension Services?

Please complete this form and mail, fax or email it to Pension Services:

Canadian Pacific
Pension Services
Suite 600, 401-9th Ave SW
Calgary, AB T2P 4Z4
Fax: 403-319-3669
email: pension@cpr.ca

I am a pensioner and my spouse has passed away, how do I advise Pension Services?

Please contact Pension Services:

Phone: 1-888-511-7557 toll free or 403-319-3035 local in Calgary

Canadian Pacific
Pension Services
Suite 600, 401-9th Ave SW
Calgary, AB T2P 4Z4
Fax: 403-319-3669
Email: pension@cpr.ca

Pension Services will require the date your spouse passed away and a copy of the death certificate.

How do I have more income tax deducted or make a change to the amount of additional tax currently being deducted from my pension payment?

Please send a written request to Pension Services advising of the amount per monthly pay.

Canadian Pacific
Pension Services
Suite 600, 401-9th Ave SW
Calgary, AB T2P 4Z4
Fax: 403-319-3669
email: pension@cpr.ca

I am moving out of the country, how do I receive my pension?

Your pension will continue to be paid no matter where you live. The tax rate for pensions paid to non-residents is 25%. Some countries have tax treaties which will reduce the out of country tax from 25%, to between 0% and 25%. Your pension will be paid in Canadian dollars. A cheque can be mailed to you or we can direct deposit into a bank account in Canada. You will receive an NR4 instead of a T4A for tax purposes.

If you are receiving a pension in US dollars, please contact Pension Services for details.

My spouse and I are currently going through a separation/divorce and I need information on my pension for a possible division of pension assets. How do I go about receiving information on my pension?

Please complete this “Pension Information Request Due to a Marriage Breakdown Form”. We will then send you information on your pension and what the company requirements are for completing a division of pension assets.

Your Pension