How Do I?

Pension deposit issues on June 30

The June 30, 2016 pension deposit encountered delays that may have resulted in some pensioners and survivors incurring NSF charges relating to this deposit.  If you submit copies of these NSF fees resulting from this deposit, CP will reimburse these fees on your next pension payment.   We apologize for the inconvenience with deposit and we are taking steps to ensure it does not happen again.  

You can send this information to us at pension@cpr.ca or fax it to 403-319-3669.

How do I change my address?

Please contact Pension Services:

Phone: 1-888-511-7557 toll free or 403-319-3035 local in Calgary

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB  T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

I am a Power of Attorney for a pensioner or survivor pensioner, how do I advise Pension Services?

We require:

  • A copy of the Power of Attorney (POA) document. It must be a POA for property and we do not accept bank versions.
  • The POA address and contact numbers
  • The pensioner or survivor’s address (required for taxation purposes)
  • Direction on where documentation (ex. T4A) should be mailed.

Please mail, fax or email this information to:

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

How do I change my banking information?

Please mail, fax or email a void cheque or a bank direct deposit form to:

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

A pensioner or survivor pensioner has passed away. How do I advise Pension Services?

Please complete this form and mail, fax or email it to Pension Services:

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

I am a pensioner and my spouse has passed away. How do I advise Pension Services?

Please contact Pension Services:

Phone: 1-888-511-7557 toll free or 403-319-3035 local in Calgary

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
Email: pension@cpr.ca

Pension Services will require the date your spouse passed away and a copy of the death certificate.

How do I have more income tax deducted or make a change to the amount of additional tax currently being deducted from my pension payment?

Please send a written request to Pension Services advising of the amount per monthly pay.

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

I am moving out of the country, how do I receive my pension?

Your pension will continue to be paid no matter where you live. The tax rate for pensions paid to non-residents is 25%. Some countries have tax treaties which will reduce the out of country tax from 25%, to between 0% and 25%. Your pension will be paid in Canadian dollars. A cheque can be mailed to you or we can direct deposit into a bank account in Canada. You will receive an NR4 instead of a T4A for tax purposes.
If you are receiving a pension in US dollars, please contact Pension Services for details.

My spouse and I are currently going through a separation/divorce and I need information on my pension for a possible division of pension assets. How do I go about receiving information on my pension?

Please complete this “Pension Information Request Due to a Marriage Breakdown Form”. We will then send you information on your pension and what the company requirements are for completing a division of pension assets.

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