Your Pension

The CP Pension Services Call Centre is available to answer your pension related questions. Service is available in French and English and the hours of operations are from 8 AM to 1 PM Mountain Standard Time (MST).

Call or Email Pension Services

Toll Free: 1-888-511-7557
Calgary Area: (403) 319-3035
email: pension@cpr.ca

Mail Pension ServiceS

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9

Pension Specific News

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How do i

How do I change my address?

Please send an email to Pension Services at pension@cpr.ca and provide your name, employee number and new address or contact Pension Services:

Phone: 1-888-511-7557 toll free or 403-319-3035 local in Calgary

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB  T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

I am a Power of Attorney for a pensioner or survivor pensioner, how do I advise Pension Services?

We require:

  • A copy of the Power of Attorney (POA) document. It must be a POA for property and we do not accept bank versions.
  • The POA address and contact numbers
  • The pensioner or survivor’s address (required for taxation purposes)
  • Direction on where documentation (ex. T4A) should be mailed.

Please mail, fax or email this information to:

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

How do I change my banking information?

Please mail, fax or email a void cheque or a bank direct deposit form to:

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

A pensioner or survivor pensioner has passed away. How do I advise Pension Services?

Please complete a Notification of Death Form and mail, fax or email it to Pension Services:

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

I am a pensioner and my spouse has passed away. How do I advise Pension Services?

Please send a copy of your spouse’s death certificate to Pension Services by email, mail or fax:

Phone: 1-888-511-7557 toll free or 403-319-3035 local in Calgary

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
Email: pension@cpr.ca

Pension Services will require the date your spouse passed away and a copy of the death certificate.

How do I have more income tax deducted or make a change to the amount of additional tax currently being deducted from my pension payment?

Please send a written request to Pension Services advising of the amount per monthly pay.

Canadian Pacific Pension Services
7550 Ogden Dale Road S.E.
Calgary, AB T2C 4X9
Fax: 403-319-3669
email: pension@cpr.ca

I am moving out of the country, how do I receive my pension?

Your pension will continue to be paid no matter where you live. The tax rate for pensions paid to non-residents is 25%. Some countries have tax treaties which will reduce the out of country tax from 25%, to between 0% and 25%. Your pension will be paid in Canadian dollars. A cheque can be mailed to you or we can direct deposit into a bank account in Canada. You will receive an NR4 instead of a T4A for tax purposes.
If you are receiving a pension in US dollars, please contact Pension Services for details.

My spouse and I are currently going through a separation/divorce and I need information on my pension for a possible division of pension assets. How do I go about receiving information on my pension?

Please complete this “Pension Information Request Due to a Marriage Breakdown Form”. We will then send you information on your pension and what the company requirements are for completing a division of pension assets.

Health Care Plans for Retirees & Survivors

When an employee becomes a pensioner they switch from employee medical coverage to pensioner coverage.

Some pensioners or survivors do not have any medical coverage.  Medical coverage will be personally sent to you with your customized coverage that you qualify for.  Unless indicated otherwise, pensioners and survivors cannot have coverage from more than one medical provider from CP.

Blue Cross

This booklet describes the health care plans for pensioners of Canadian Pacific who are entitled to Blue Cross coverage, as well as their surviving spouses, residing in Canada and receiving benefits paid in Canadian funds.

Claimsecure HSA

Health Services Spending Account form

ClaimSecure Inc.
P.O. Box 6500 Station A
Sudbury, Ontario
P3A 5N5

Toll Free: 1-888-513-4464
Fax: 1-866-613-0530
email: service@claimsecure.com
website: claimsecure.com